About This Job
General Purpose of Position
The Aquarium Presenter is responsible for delivering an engaging, educational, and memorable experience for all visitors. This role involves assisting guests from arrival to departure, promoting the aquarium’s facilities, and providing high-quality presentations and activities that enhance the visitor experience.
Main Duties and Responsibilities
- Welcome guests warmly, assisting with ticket purchases, offers, and upselling opportunities.
- Interact with children and adults in a fun, friendly, and professional manner.
- Ensure guests feel welcome, comfortable, and well-informed upon arrival.
- Deliver informative and engaging talks to the public visiting the aquarium.
- Organise and lead children’s activities and educational sessions within the aquarium.
- Coordinate with other presenters to ensure smooth operation of daily activities and presentations.
- Collaborate closely with the Back-of-House team to answer visitors’ queries about exhibits and marine life.
- Actively promote all aquarium facilities and services to visitors.
- Maintain strong knowledge of all aquarium exhibits, species, and attractions.
- Build and maintain positive working relationships with colleagues across all departments.
- Deliver daily presentations according to management guidelines, ensuring professional standards are maintained.
- Participate in or provide departmental training sessions as required.
- Assist in the delivery of school workshops and educational programmes.
Knowledge, Experience and Education required
- Background in Marine Biology or a related field.
- Proven ability to work effectively in a team-oriented environment.
- Excellent customer service and interpersonal communication skills.
- Strong presentation and public speaking abilities.
- Ability to communicate clearly and confidently in English.
- Friendly, outgoing, and enthusiastic personality with the ability to engage audiences of all ages.
- Ability to work flexible schedules, including evenings, weekends, and public holidays;
- Ability to work standing for extended periods.