Central Reservations Control Officer

KM Malta Airlines Limited, the national airline of the Maltese Islands, is seeking to recruit a Central Reservations Control Officer, within the Commercial department.

This role provides operational high-quality support of the core reservation, departure control (flight management) and associated airline systems to all internal departments, partner airlines, Call Centre and travel date. A CRC officer is aware of all front office procedures and assist with reception duties when required. The role requires the ability to deal with a variety of internal/external stakeholders and troubleshoot to be able to build strong relationships that result in a high level of business and user satisfaction. Processes of cancellations and modifications of the schedule are part of this role in collaboration with Network and Scheduling department.

Responsibilities

Flight Management:

• Daily flight checklists.
• Updating other flights upon request due to overbookings and/or aircraft changes
• Checking next day flights for class misbalance and reconcile manually where necessary.
• Managing confirmation waitlisted PNRs without comprising denied boarding likelihood.
• Revalidation/reassociation of tickets with PNRs.
• Flight management for Tour Operator flight allocations, 3 days prior to departure.

Schedule Changes:

• Coordinating with Revenue Management and Scheduling when flight time changes in lieu of onward and/or inward connections and codeshare passengers.
• Actioning of schedule changes.
• Closing of flights prior to any cancellations.
• Checking for any mismatches or missing flights or system errors.
• Updating platforms for any cancellations, rebooking, retiming, aircraft changes, airline new information, new flights and/or codeshare updates.
• Maintaining records of all affected passenger PNRs.
• Liaising with call centre for schedule changes.
• Updating queues for PNRs with ancillary products, after schedule changes.

Sabre Messaging:

• Alerting Revenue Management with more than average no records, no shows and offloading on passenger lists.
• File all passenger lists received in date order.
• Reinstate segments on lists of return PNRs when cancelled in error by platforms.

Teletype rejects:

• Checking for KM Malta Airlines’ passenger lists addresses in systems.
• Management of KM Malta Airlines’ mismatches in flights, codeshare related flight numbers and timings, between KM Malta Airlines’ and Codeshare partners and other airlines.
• Updating PNRs when divided and updating GDS locator.
• Booking codeshare PNRs in line with the KM Malta Airlines codeshare class mapping.
• Forwarding already created PNRs that are confirmed but not ticketed, for time limit management, to Revenue Management.

Managing queues:

• Managing queues for other GDS and/or airlines PNRs.
• Liaising with other airlines codeshare Partners for ticketing KM Malta Airlines’ segments.

Emails:

• Managing emails received from various departments and other airlines.
• Liaising with other SPA agreement airlines and codeshare Partners for wait listed and disrupted PNRS.
• Issuing authorities and/or re-bookings on schedule changes PNRs, for KM Malta Airlines’ ticketed PNRs, according to pricing parameters and/or codeshare agreements.

Other duties:

• Supporting Revenue Management in closing of flights due to aircraft changes and/or to network changes.
• Managing recaps as required by Revenue Management.
• Supporting Customer Experience and Finance with Planitas PNRs.
• Manually sending passenger lists to outstation ground handlers when system is down.
• Confirming and/or reinstating PNRs due to overbooking or to malfunctions.
• Filing and update of denied boarding file report.

Experience, Qualifications and Skills

• Minimum 3 years work experience using Sabre or an alternative airline reservation system (essential).
• Experience of Sabre Schedule Change Control system.
• Experience in Global Distribution Systems such as Amadeus, Travelport and Sabre.
• Exceptionally good communication skills in both written and verbal form that can clearly and concisely convey the business’s messages and to depict the business in the highest standard possible.
• Demonstrated ability to identify, prioritize and resolve key project and partnership issues.
• Demonstrate attention to detail.
• Confident IT user, including a high level of proficiency of the following packages: MS Word, Excel, Power Point and Outlook.
• Strong problem-solving and decision-making capability.
• Strong self-direction.
• Highly developed people skills to enable easy relatability to support the establishment of strong and meaningful relationships with colleagues, business partners, and consumers.

Jobsplus Permit: 278/2024

Closing date: 19th September 2025