Customer Support Administrator

At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.

We act as Challengers, stay Authentic to our purpose, and are Passionate about delivering a Great Network for Great Value. United as One Team, we collaborate, support one another, and succeed together.

Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.

Role Overview

We are looking for a detail‑oriented and proactive Customer Support Administrator to join our Customer Care team. In this role, you will provide essential administrative and operational support to Epic’s Commercial Units, ensuring processes are completed efficiently, accurately, and in line with company policies and regulatory requirements.

You will work closely with internal teams, customers, and external stakeholders to support service activations, account migrations, and the coordination of mobile products and services. Your ability to manage data accurately, handle multiple tasks, and collaborate effectively will be key to delivering a seamless customer and internal experience.

Key Responsibilities

• Handle activations and migrations of customer accounts within defined timeframes.
• Ensure all requests received comply with company policies, procedures, and regulatory requirements.
• Manage mobile phone stock, including logistics and inventory coordination.
• Issue mobile phone contracts and process sales through POS systems and third‑party channels.
• Liaise with internal teams, customers, and external stakeholders to install, service, and maintain Epic’s services.
• Handle customer and stakeholder communications professionally and efficiently.
• Manage data accurately and in compliance with data processing and protection legislation.
• Provide administrative and operational support to team members as required.
• Perform accurate data inputting across multiple systems and platforms.
• Make effective use of various IT applications to support daily operations.

Key Requirements

• Previous experience in an administrative or customer support role is considered an asset.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Strong attention to detail with a high level of accuracy in data handling.
• Excellent communication skills and the ability to work effectively in a team environment.
• Ability to perform under pressure, meet deadlines, and adapt to changing priorities.
• Well-organised with strong multitasking abilities.
• Positive, “can-do” attitude with a proactive approach to problem-solving.
• Fluency in Maltese is considered an asset.