Duty Executive Airport Operations

KM Malta Airlines Limited, the national airline of the Maltese Islands, is seeking to recruit a Duty Executive Airport Operations within the Ground Operations department.

Purpose of Position

The purpose of the position is to efficiently coordinate all ground handling operations to meet customer expectations and on-time service delivery.

Responsibilities

• Responsible for the active monitoring of all ground handling contract provisions, service level agreements, on-time performance and support services for all KM Malta Airlines (KMMA) flights at the Hub Station MLA.
• Actively monitor all processes included in KMMA service level agreements for all ground handling functions.
• Achieve on-time performance targets and service delivery standards within all mandatory Company safety procedures and KPI`s.
• Effective monitoring and troubleshooting of ground handling services for all KMMA flights, acting as a liaison with the handling agents at MIA and being a contact person for the Ground handler to give direction in handling all matters arising related to passengers and all other ground handling functions, including but not limited to all passenger handling ad hoc matters, Departure Control System matters, weight and balance matters and cargo matters.
• To physically inspect, monitor and assess the full ground handling operation, both land and air side and ensure that the operation in all its respects is running smoothly and within the parameters of established ground times and/or arrival/departing schedules. Taking all necessary corrective and preventive action through the various assigned positions to ensure the avoidance of any disruptions, and in the unlikely event of such a disruption, to ensure this is reduced to the minimum possible.
• To be able to provide direction and guidance in coordinating with all necessary resources, both in terms of human resources and equipment logistics, in providing a safe, punctual and reliable ground handling service, taking into consideration any prevailing operational constraints and/or challenges.
• To coordinate with all entities/parties concerned, plans for delayed and/or disrupted flights to ensure the minimum inconvenience to passengers.
• To report all incidents, delays and complaints pertaining to the section/department and to recommend remedies. To be proactive by mitigating such effects in a timely manner to eliminate or reduce any possible negative consequences.
• To maintain effective communication and close coordination with key internal stakeholders, including the Operations Control Centre and the Commercial and Sales Office, to ensure the smooth and efficient delivery of ground operations.
• To compile a detailed and accurate end-of-duty report giving an account of the tour of operational duty. Attested to such report should be included all separate communications and reporting as may be appropriate.

Experience, Qualifications, and Skills

• Previous experience working within Airport Ground Operations.
• Sabre experience would be considered an asset.
• Basic knowledge of Microsoft Office applications.
• Ability to work in a fast-paced environment with a strong problem-solving and decision-making capability.
• Brings a consistently positive, solutions‑focused mindset to every interaction. Delivers exceptional customer service by actively listening, responding with empathy, and contributing to a supportive, high‑performing team environment.
• Ability to set clear priorities and make appropriate, well‑reasoned decisions that support operational needs and maintain workflow effectiveness.
• Exceptionally good communication skills in both written and verbal form that can clearly and concisely convey the business messages and depict the business to the highest standard possible.
• To be in possession of a valid Driving Licence.

Jobsplus Permit: 157/2024

Closing date: 22nd November 2026