About This Job
At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.
We act as Challengers, stay Authentic to our purpose, and are Passionate about delivering a Great Network for Great Value. United as One Team, we collaborate, support one another, and succeed together.
Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.
Role Overview:
We are looking for a skilled IP Network Engineer to join Epic’s Technology Operations team. This role is critical to the design, implementation, reliability, and security of Epic’s network infrastructure, ensuring seamless connectivity and optimal performance across corporate offices, data centres, and virtual environments.
You will be responsible for building, maintaining, and securing IP networks that support business‑critical systems and services. Working closely with internal IT teams, external vendors, and stakeholders, you will ensure high availability, strong security posture, and continuous improvement of our network landscape.
This role requires a proactive, hands‑on engineer with strong troubleshooting skills, a solid understanding of modern networking technologies, and the ability to work independently while contributing effectively within a team. Participation in troubleshooting and support activities for operational issues is a key part of this role.
The position also involves participation in a 24×7 on‑call roster, supporting business‑critical systems and ensuring service continuity outside standard working hours.
Key Responsibilities
Design & Implementation:
- Design and implement network architectures and blueprints aligned with business and technical requirements
- Install, configure, and maintain network hardware including routers, switches, firewalls, VPNs, and wireless access points
- Implement and manage IP addressing schemes, VLANs, and routing protocols
Maintenance & Support:
- Perform routine network health checks, upgrades, and patching activities
- Provide technical support and troubleshooting for LAN, WAN, and wireless infrastructure
- Support end‑users, on‑site teams, and internal stakeholders with network‑related issues
Network Security:
- Administer firewalls and security appliances, enforcing network security policies and best practices
- Implement and manage secure communications, including VPNs and IPSec tunnels
- Monitor threats, support incident response, and contribute to ongoing security improvements
Monitoring & Optimization:
- Monitor network performance, availability, and capacity
- Diagnose and resolve outages, faults, and performance degradation
- Identify opportunities to improve network efficiency, resilience, and scalability
Documentation & Reporting:
- Maintain accurate network diagrams, standards, and configuration documentation
- Provide operational reports and input for capacity planning and upgrade projects
- Contribute to planning and execution of network expansion and improvement initiatives
Core Competencies and Experience
- Degree or diploma in Computer Networking, Information Technology, Computer Science, or a related field
- Proven experience working as a Network Engineer or in a similar networking role
- Hands‑on experience supporting enterprise network environments
Technical Skills
- Strong understanding of IP networking and network infrastructure concepts
- Experience configuring and troubleshooting:Routers, switches, firewalls, controllers, and wireless access points
LAN and WAN environments - Solid knowledge of network protocols and technologies, including:TCP/IP, BGP, OSPF, QoS
VLANs (802.1Q), wireless standards (802.11)
VPN and security protocols (IPSec) - Network security experience; Checkpoint and Cisco ASA experience considered an asset
- Ability to create and maintain clear, accurate network diagrams and technical documentation
- Experience providing technical input for hardware and software selection
Certifications
- Cisco CCNA – required
- Cisco CCNP – considered an asset
Soft Skills & Attributes
- Strong analytical and troubleshooting skills with the ability to visualize and implement effective solutions
- Ability to quickly learn and adapt to new technologies and products
- Well‑organized with good time management and prioritization skills
- Comfortable working independently while collaborating effectively in a team environment
- Ability to communicate clearly with both technical and non‑technical stakeholders
Typical Environment
- Physical: Data centres, corporate offices
- Virtual: Cloud‑based networks, virtual private networks (VPNs)
- Technologies & Protocols: TCP/IP, BGP, OSPF, QoS, 802.11, 802.1Q, IPSec