Company Paid Line

Company paid mobile line for someone nominated by you

Training and Development incentives

A device voucher upon joining and every two years.

Health insurance

Well Being Benefit

Free home internet

Free Parking within airport grounds

Social and Team Building Events

Performance incentives

Special Leave

Hybrid Working Rhythm

Discounts from Epic Outlets

Epic Communications Limited

&lt;p&gt;At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we are always looking for smarter ways to deliver greater value to our people and our customers.&lt;/p&gt;
&lt;p&gt;We act as Challengers, stay Authentic to our purpose, and are Passionate about delivering a Great Network for Great Value. United as One Team, we collaborate, support one another, and succeed together.&lt;/p&gt;
&lt;p&gt;Join Epic to be part of a bold, forward‑thinking environment where your ideas are valued, your learning is supported, and your work makes a real difference.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for a detail-oriented and proactive Finance Operations Specialist to join our Finance team. The selected candidate will be responsible for supporting the day-to-day financial operations of the business, ensuring accuracy, compliance, and efficiency across key finance processes.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Process daily financial transactions, including accounts payable, accounts receivable, and general ledger postings.&lt;/li&gt;
&lt;li&gt;Perform reconciliations and investigate discrepancies, ensuring issues are resolved in a timely manner.&lt;/li&gt;
&lt;li&gt;Assist with month-end and year-end closing activities, including journal entries and account reconciliations.&lt;/li&gt;
&lt;li&gt;Support the preparation of financial reports, statements, and management information.&lt;/li&gt;
&lt;li&gt;Maintain and improve financial controls and procedures in line with company policies and accounting standards.&lt;/li&gt;
&lt;li&gt;Collaborate with internal stakeholders to ensure the effective execution of financial processes.&lt;/li&gt;
&lt;li&gt;Monitor and analyse financial information, identifying trends, variances, and opportunities for improvement.&lt;/li&gt;
&lt;li&gt;Support internal and external audit activities by providing required documentation and information.&lt;/li&gt;
&lt;li&gt;Keep up to date with changes in accounting regulations, standards, and best practices.&lt;/li&gt;
&lt;li&gt;Contribute to process improvement initiatives, including automation and efficiency enhancements.&lt;/li&gt;
&lt;/ul&gt;
&lt;h4&gt;&lt;strong&gt;Key Requirements&lt;/strong&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Currently pursuing or in possession of a Degree in Finance, Accounting, or a related field.&lt;/li&gt;
&lt;li&gt;Previous experience in a finance, accounting, bookkeeping, or similar role will be considered an asset.&lt;/li&gt;
&lt;li&gt;Strong analytical and problem-solving skills with excellent attention to detail.&lt;/li&gt;
&lt;li&gt;Good understanding of financial transactions, reconciliations, and accounting principles.&lt;/li&gt;
&lt;li&gt;Proficiency in Microsoft Office applications, particularly Excel.&lt;/li&gt;
&lt;li&gt;Familiarity with accounting and financial systems will be considered an asset.&lt;/li&gt;
&lt;li&gt;Excellent communication and interpersonal skills.&lt;/li&gt;
&lt;li&gt;Ability to manage multiple priorities and meet deadlines in a fast-paced environment.&lt;/li&gt;
&lt;li&gt;A proactive approach, a willingness to learn, and the ability to work both independently and as part of a team.&lt;/li&gt;
&lt;/ul&gt;

English

Finance Operations Specialist

&lt;p&gt;At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.&lt;/p&gt;
&lt;p&gt;We act as &lt;strong&gt;Challengers&lt;/strong&gt;, stay &lt;strong&gt;Authentic&lt;/strong&gt; to our purpose, and are &lt;strong&gt;Passionate&lt;/strong&gt; about delivering a &lt;strong&gt;Great Network for Great Value&lt;/strong&gt;. United as &lt;strong&gt;One Team&lt;/strong&gt;, we collaborate, support one another, and succeed together.&lt;/p&gt;
&lt;p&gt;Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for a detail‑oriented and proactive &lt;strong&gt;Customer Support Administrator &lt;/strong&gt;to join our Customer Care team. In this role, you will provide essential administrative and operational support to Epic’s Commercial Units, ensuring processes are completed efficiently, accurately, and in line with company policies and regulatory requirements.&lt;/p&gt;
&lt;p&gt;You will work closely with internal teams, customers, and external stakeholders to support service activations, account migrations, and the coordination of mobile products and services. Your ability to manage data accurately, handle multiple tasks, and collaborate effectively will be key to delivering a seamless customer and internal experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Handle activations and migrations of customer accounts within defined timeframes.&lt;/li&gt;
&lt;li&gt;Ensure all requests received comply with company policies, procedures, and regulatory requirements.&lt;/li&gt;
&lt;li&gt;Manage mobile phone stock, including logistics and inventory coordination.&lt;/li&gt;
&lt;li&gt;Issue mobile phone contracts and process sales through POS systems and third‑party channels.&lt;/li&gt;
&lt;li&gt;Liaise with internal teams, customers, and external stakeholders to install, service, and maintain Epic’s services.&lt;/li&gt;
&lt;li&gt;Handle customer and stakeholder communications professionally and efficiently.&lt;/li&gt;
&lt;li&gt;Manage data accurately and in compliance with data processing and protection legislation.&lt;/li&gt;
&lt;li&gt;Provide administrative and operational support to team members as required.&lt;/li&gt;
&lt;li&gt;Perform accurate data inputting across multiple systems and platforms.&lt;/li&gt;
&lt;li&gt;Make effective use of various IT applications to support daily operations.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Key Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Previous experience in an administrative or customer support role is considered an asset.&lt;/li&gt;
&lt;li&gt;Proficient in Microsoft Office applications, including Outlook, Word, and Excel.&lt;/li&gt;
&lt;li&gt;Strong attention to detail with a high level of accuracy in data handling.&lt;/li&gt;
&lt;li&gt;Excellent communication skills and the ability to work effectively in a team environment.&lt;/li&gt;
&lt;li&gt;Ability to perform under pressure, meet deadlines, and adapt to changing priorities.&lt;/li&gt;
&lt;li&gt;Well-organised with strong multitasking abilities.&lt;/li&gt;
&lt;li&gt;Positive, “can-do” attitude with a proactive approach to problem-solving.&lt;/li&gt;
&lt;li&gt;Fluency in Maltese is considered an asset.&lt;/li&gt;
&lt;/ul&gt;

Maltese

Customer Support Administrator

&lt;p&gt;At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.&lt;/p&gt;
&lt;p&gt;We act as &lt;strong&gt;Challengers&lt;/strong&gt;, stay &lt;strong&gt;Authentic&lt;/strong&gt; to our purpose, and are &lt;strong&gt;Passionate&lt;/strong&gt; about delivering a &lt;strong&gt;Great Network for Great Value&lt;/strong&gt;. United as &lt;strong&gt;One Team&lt;/strong&gt;, we collaborate, support one another, and succeed together.&lt;/p&gt;
&lt;p&gt;Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for a detail‑oriented and proactive &lt;strong&gt;Customer Support Administrator &lt;/strong&gt;enaged on a full-time reduced basis to join our Customer Care team. In this role, you will provide essential administrative and operational support to Epic’s Commercial Units, ensuring processes are completed efficiently, accurately, and in line with company policies and regulatory requirements.&lt;/p&gt;
&lt;p&gt;You will work closely with internal teams, customers, and external stakeholders to support service activations, account migrations, and the coordination of mobile products and services. Your ability to manage data accurately, handle multiple tasks, and collaborate effectively will be key to delivering a seamless customer and internal experience.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Handle activations and migrations of customer accounts within defined timeframes.&lt;/li&gt;
&lt;li&gt;Ensure all requests received comply with company policies, procedures, and regulatory requirements.&lt;/li&gt;
&lt;li&gt;Manage mobile phone stock, including logistics and inventory coordination.&lt;/li&gt;
&lt;li&gt;Issue mobile phone contracts and process sales through POS systems and third‑party channels.&lt;/li&gt;
&lt;li&gt;Liaise with internal teams, customers, and external stakeholders to install, service, and maintain Epic’s services.&lt;/li&gt;
&lt;li&gt;Handle customer and stakeholder communications professionally and efficiently.&lt;/li&gt;
&lt;li&gt;Manage data accurately and in compliance with data processing and protection legislation.&lt;/li&gt;
&lt;li&gt;Provide administrative and operational support to team members as required.&lt;/li&gt;
&lt;li&gt;Perform accurate data inputting across multiple systems and platforms.&lt;/li&gt;
&lt;li&gt;Make effective use of various IT applications to support daily operations.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Key Requirements &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Previous experience in an administrative or customer support role is considered an asset.&lt;/li&gt;
&lt;li&gt;Proficient in Microsoft Office applications, including Outlook, Word, and Excel.&lt;/li&gt;
&lt;li&gt;Strong attention to detail with a high level of accuracy in data handling.&lt;/li&gt;
&lt;li&gt;Excellent communication skills and the ability to work effectively in a team environment.&lt;/li&gt;
&lt;li&gt;Ability to perform under pressure, meet deadlines, and adapt to changing priorities.&lt;/li&gt;
&lt;li&gt;Well-organised with strong multitasking abilities.&lt;/li&gt;
&lt;li&gt;Positive, “can-do” attitude with a proactive approach to problem-solving.&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Fluency in Maltese is required&lt;/strong&gt;&lt;/li&gt;
&lt;/ul&gt;

Customer Support Administrator (Reduced)

Life insurance

&lt;p&gt;At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.&lt;/p&gt;
&lt;p&gt;We act as &lt;strong&gt;Challengers&lt;/strong&gt;, stay &lt;strong&gt;Authentic&lt;/strong&gt; to our purpose, and are &lt;strong&gt;Passionate&lt;/strong&gt; about delivering a &lt;em&gt;Great Network for Great Value&lt;/em&gt;. United as &lt;strong&gt;One Team&lt;/strong&gt;, we collaborate, support one another, and succeed together.&lt;/p&gt;
&lt;p&gt;Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;/h4&gt;
&lt;p&gt;The SOHO Account Executive is responsible for managing an existing customer portfolio, ensuring timely contract renewals, driving upsell and cross-sell opportunities, and delivering excellent customer service. The role focuses on customer retention, revenue growth, and building strong long-term relationships.&lt;/p&gt;
&lt;h4&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Manage contract renewals through proactive phone and email communication.&lt;/li&gt;
&lt;li&gt;Identify and execute upsell and cross-sell opportunities within the customer base.&lt;/li&gt;
&lt;li&gt;Achieve sales, retention, and revenue targets.&lt;/li&gt;
&lt;li&gt;Maintain and grow Average Revenue per Account (ARPA).&lt;/li&gt;
&lt;li&gt;Follow up on inbound and outbound leads.&lt;/li&gt;
&lt;li&gt;Understand customer needs and recommend suitable products and services.&lt;/li&gt;
&lt;li&gt;Execute Customer Value Management (CVM) initiatives.&lt;/li&gt;
&lt;li&gt;Manage the sales and renewal process through CRM systems and company guidelines.&lt;/li&gt;
&lt;/ul&gt;
&lt;h4&gt;&lt;strong&gt;Key Requirements &lt;/strong&gt;&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Strong communication and relationship-building skills.&lt;/li&gt;
&lt;li&gt;Proven sales, upselling, and cross-selling abilities.&lt;/li&gt;
&lt;li&gt;Target-driven, self-motivated, and customer-focused.&lt;/li&gt;
&lt;li&gt;Excellent verbal and written communication skills in English; proficiency in Maltese will be considered an asset.&amp;nbsp;&lt;/li&gt;
&lt;li&gt;Strong organizational skills and attention to detail.&lt;/li&gt;
&lt;li&gt;Proficient in CRM tools and Microsoft Office.&lt;/li&gt;
&lt;li&gt;Positive team player with a proactive attitude.&lt;/li&gt;
&lt;/ul&gt;
&lt;h4&gt;&lt;/h4&gt;

SOHO Account Executive

&lt;p&gt;At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.&lt;/p&gt;
&lt;p&gt;We act as &lt;strong&gt;Challengers&lt;/strong&gt;, stay &lt;strong&gt;Authentic&lt;/strong&gt; to our purpose, and are &lt;strong&gt;Passionate&lt;/strong&gt; about delivering a &lt;em&gt;Great Network for Great Value&lt;/em&gt;. United as &lt;strong&gt;One Team&lt;/strong&gt;, we collaborate, support one another, and succeed together.&lt;/p&gt;
&lt;p&gt;Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are seeking a talented and motivated &lt;strong&gt;Data Engineer&lt;/strong&gt; to join our dynamic Data Engineering team.&lt;/p&gt;
&lt;p&gt;In this role, you will play a key part in designing, building, and maintaining Epic’s data infrastructure, enabling reliable analytics, reporting, and future AI‑driven solutions.&lt;/p&gt;
&lt;p&gt;You will work closely with analysts, engineers, and business stakeholders to understand data needs and translate them into scalable, high‑quality data solutions. This role requires strong technical expertise, a problem‑solving mindset, and a passion for working with modern data platforms and technologies.&lt;/p&gt;
&lt;p&gt;The position also involves participation in a 24×7 on‑call roster, supporting business‑critical systems and ensuring service continuity outside standard working hours.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Develop a strong understanding of Epic’s diverse data sources to design, build, and maintain reliable data pipelines and processing frameworks.&lt;/li&gt;
&lt;li&gt;Collaborate with data analysts and stakeholders to gather requirements and translate them into effective technical solutions.&lt;/li&gt;
&lt;li&gt;Design, build, and maintain the data warehouse, data lakehouse, and related data repositories.&lt;/li&gt;
&lt;li&gt;Architect data pipelines around built-in provenance, stable record identities, idempotent operations, explicit reprocessing rules, and observable, replayable failures.&lt;/li&gt;
&lt;li&gt;Optimise existing pipelines and create new ones to ensure performance, scalability, and reliability.&lt;/li&gt;
&lt;li&gt;Ensure high data quality and integrity through validation, cleansing, and monitoring processes.&lt;/li&gt;
&lt;li&gt;Implement and maintain data security, governance, and privacy best practices across all systems.&lt;/li&gt;
&lt;li&gt;Learn and gain hands‑on experience with the existing data warehouse and analytics environment.&lt;/li&gt;
&lt;li&gt;Stay up to date with advancements in data engineering, analytics platforms, and AI foundations to help build future‑ready solutions.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Technology Stack&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Programming &amp;amp; Scripting&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Linux shell scripting, Python, Bash, PL/SQL&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;ETL / ELT &amp;amp; Data Processing&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Airflow, dbt, dlt, kafka, pulsar, PySpark, Dremio, Talend&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Databases &amp;amp; Storage&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Oracle, PostgreSQL, MariaDB&lt;/li&gt;
&lt;li&gt;Iceberg tables&lt;/li&gt;
&lt;li&gt;AWS S3 and modern data lake architectures&lt;/li&gt;
&lt;li&gt;Columnar Databases&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Development &amp;amp; Collaboration Tools&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;GitLab, Docker, VS Code&lt;/li&gt;
&lt;li&gt;JIRA, Confluence, SharePoint&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;BI &amp;amp; Reporting&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Familiar with SAP BusinessObjects or Power BI&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills, Behaviour &amp;amp; Competencies&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong analytical skills with the ability to identify requirements and design effective solutions.&lt;/li&gt;
&lt;li&gt;Self‑starter with the ability to work independently and take initiative.&lt;/li&gt;
&lt;li&gt;Collaborative team player who thrives in cross‑functional environments.&lt;/li&gt;
&lt;li&gt;Fast learner with the ability to quickly acquire new technical skills and knowledge.&lt;/li&gt;
&lt;li&gt;Strong planning and prioritisation skills to manage multiple tasks and deadlines.&lt;/li&gt;
&lt;li&gt;Creative problem‑solver with a continuous improvement mindset.&lt;/li&gt;
&lt;li&gt;Genuine curiosity for data and enthusiasm for laying the foundations for AI‑enabled technologies.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Experience &amp;amp; Qualifications&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor’s degree in Computer Science, Engineering, or a related field.&lt;/li&gt;
&lt;li&gt;3+ years of experience in a Data Engineer or similar technical role.&lt;/li&gt;
&lt;li&gt;Strong proficiency in SQL and Python.&lt;/li&gt;
&lt;li&gt;Hands‑on experience with data warehousing and data lake technologies (e.g. Dremio, Snowflake, Databricks, AWS S3).&lt;/li&gt;
&lt;li&gt;Hands-on experience with high-performance, open-source columnar databases designed specifically for OLAP (Online Analytical Processing) and real-time analytics E.g. Clickhouse or Apache Doris.&lt;/li&gt;
&lt;li&gt;Experience with cloud platforms and containerisation/orchestration technologies such as Kubernetes.&lt;/li&gt;
&lt;li&gt;Experience developing with and deploying modern data tools (e.g., Airflow, dbt, dlt, Python frameworks) using GitOps continuous delivery (e.g., Argo CD, Flux) in Kubernetes environments.&lt;/li&gt;
&lt;li&gt;Solid understanding of data modelling, data warehousing, and data lakehouse concepts.&lt;/li&gt;
&lt;li&gt;Experience with Linux operating systems is considered an asset.&lt;/li&gt;
&lt;li&gt;Knowledge of telecommunications systems and database administration is a plus.&lt;/li&gt;
&lt;li&gt;Strong communication skills with the ability to collaborate effectively across technical and non‑technical teams.&lt;/li&gt;
&lt;/ul&gt;

Data Engineer

&lt;p&gt;At Epic, we believe progress happens when passionate people challenge the status quo. We value authenticity, collaboration, and ownership in everything we do. If you’re customer‑focused, thrive in a fast‑paced environment, and are committed to delivering excellent service, Epic is the place for you.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for a motivated and customer‑centric &lt;strong&gt;Care Hero Agent&lt;/strong&gt; to join our dynamic Call Centre team. In this role, you will be responsible for providing courteous, efficient, and professional support across multiple communication channels, ensuring customer satisfaction remains a top priority at all times.&lt;/p&gt;
&lt;p&gt;You will handle enquiries from both Consumer and Business customers, support service activations and troubleshooting, and actively promote relevant products and services. Your ability to communicate clearly, resolve issues effectively, and work flexibly within a shift‑based environment will be key to success in this role.&lt;/p&gt;
&lt;p&gt;This role involves working on a shift‑based schedule, which includes weekends and public holidays. It is available on both a &lt;strong&gt;full-time and part-time basis&lt;/strong&gt;, offering some flexibility depending on your availability.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Handle and process inbound and outbound calls within defined service level targets.&lt;/li&gt;
&lt;li&gt;Manage and respond to customer enquiries through email, chat, SMS, and social media channels within agreed timeframes.&lt;/li&gt;
&lt;li&gt;Resolve enquiries and requests from internal and external customers in line with company policies, service standards, and customer expectations.&lt;/li&gt;
&lt;li&gt;Process contract activations for both Consumer and Business customers.&lt;/li&gt;
&lt;li&gt;Handle first‑level customer queries related to all data‑based products and services offered by the company.&lt;/li&gt;
&lt;li&gt;Manage second‑level troubleshooting for trouble tickets and service requests, where required.&lt;/li&gt;
&lt;li&gt;Promote relevant offers and services through suggestive selling techniques.&lt;/li&gt;
&lt;li&gt;Apply Next Best Activity (NBA) practices during customer interactions to up‑sell and cross‑sell products and services.&lt;/li&gt;
&lt;li&gt;Maintain up‑to‑date knowledge of GDPR requirements and ensure compliance in all customer interactions.&lt;/li&gt;
&lt;li&gt;Stay informed about all products, services, and promotions to support first‑call resolution where possible.&lt;/li&gt;
&lt;li&gt;Effectively manage assigned tasks and projects in collaboration with colleagues within the department and across the wider business.&lt;/li&gt;
&lt;li&gt;Attend all required training sessions and actively participate in team meetings.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills, Experience &amp;amp; Competencies&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Fluency in both Maltese and English, with excellent verbal and written communication skills.&lt;/li&gt;
&lt;li&gt;Minimum of 1 year’s experience in a customer service role.&lt;/li&gt;
&lt;li&gt;Experience in an administrative function is considered an asset.&lt;/li&gt;
&lt;li&gt;O‑Level standard of education, including passes in English, Mathematics, and Maltese.&lt;/li&gt;
&lt;li&gt;Completion of customer service‑related courses is considered an asset.&lt;/li&gt;
&lt;li&gt;Ability to work under pressure while meeting deadlines and service level targets.&lt;/li&gt;
&lt;li&gt;Familiarity with Microsoft Office applications or previous formal computer training.&lt;/li&gt;
&lt;/ul&gt;

Care Hero Agent

&lt;p&gt;At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.&lt;/p&gt;
&lt;p&gt;We act as &lt;strong&gt;Challengers&lt;/strong&gt;, stay &lt;strong&gt;Authentic&lt;/strong&gt; to our purpose, and are &lt;strong&gt;Passionate&lt;/strong&gt; about delivering a &lt;strong&gt;Great Network for Great Value&lt;/strong&gt;. United as &lt;strong&gt;One Team&lt;/strong&gt;, we collaborate, support one another, and succeed together.&lt;/p&gt;
&lt;p&gt;Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The &lt;strong&gt;Solution Architect&lt;/strong&gt; is responsible for analysing business requirements and designing technology solutions that support the Company&#039;s strategic objectives. The role acts as a bridge between business and technical teams, ensuring that proposed solutions are scalable, secure, cost-effective, and aligned with enterprise architecture standards. The position is responsible for guiding solutions throughout their lifecycle, from requirements gathering and design through implementation and transition to operations.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Partner with business stakeholders to understand strategic objectives, business challenges, and project requirements.&lt;/li&gt;
&lt;li&gt;Lead requirements discovery workshops and translate business needs into solution designs and architectural specifications.&lt;/li&gt;
&lt;li&gt;Design end to end solutions that align with business objectives, enterprise architecture standards, security requirements, and operational needs.&lt;/li&gt;
&lt;li&gt;Evaluate and recommend technology solutions, including in house development, commercial off the shelf products, SaaS platforms, and third party services.&lt;/li&gt;
&lt;li&gt;Collaborate with Technical Architects, Development Teams, Operations and DevOps teams, Vendors, and Business Owners to define optimal solution approaches.&lt;/li&gt;
&lt;li&gt;Produce and maintain solution architecture documentation, including functional specifications, integration designs, process flows, and architectural diagrams.&lt;/li&gt;
&lt;li&gt;Support solution testing activities ensuring the delivered solution aligns with functional and architectural specifications.&lt;/li&gt;
&lt;li&gt;Provide architectural guidance throughout the project lifecycle, from concept and design through implementation and transition to operations.&lt;/li&gt;
&lt;li&gt;Assess the impact of proposed changes on existing systems and processes.&lt;/li&gt;
&lt;li&gt;Support project teams in identifying risks, dependencies, and technical constraints, proposing appropriate mitigation measures.&lt;/li&gt;
&lt;li&gt;Take ownership of the successful delivery of assigned solutions, coordinating activities, managing stakeholders, tracking progress, and ensuring that agreed objectives, timelines, and deliverables are achieved&lt;/li&gt;
&lt;li&gt;Build strong relationships across business and technology teams to promote collaboration and successful solution delivery.&lt;/li&gt;
&lt;li&gt;Stay abreast of emerging technologies, industry trends, and best practices, identifying opportunities for innovation and continuous improvement.&lt;/li&gt;
&lt;li&gt;Act as a trusted advisor to stakeholders, providing guidance on technology capabilities and solution roadmaps.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Key Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Bachelor&#039;s degree in Information Technology, Engineering, Computer Science, or a related field.&lt;/li&gt;
&lt;li&gt;Minimum of 3 years&#039; experience in a Solution Architect, Business Analyst, Systems Analyst, or similar role.&lt;/li&gt;
&lt;li&gt;Experience translating business requirements into effective technology solutions and supporting the delivery of enterprise applications, system integrations, or digital transformation initiatives.&lt;/li&gt;
&lt;li&gt;Good understanding of solution design principles, software architecture, system integrations, databases, APIs, and enterprise applications.&lt;/li&gt;
&lt;li&gt;Familiarity with software development lifecycles and delivery methodologies.&lt;/li&gt;
&lt;li&gt;Experience evaluating technology solutions, vendors, and third-party services.&lt;/li&gt;
&lt;li&gt;Strong analytical and problem-solving skills, with the ability to assess business needs and develop practical solutions.&lt;/li&gt;
&lt;li&gt;Excellent communication, stakeholder management, documentation, and presentation skills, with the ability to engage both technical and non-technical audiences.&lt;/li&gt;
&lt;li&gt;Ability to balance business priorities, technical constraints, costs, risks, and quality requirements when designing solutions.&lt;/li&gt;
&lt;li&gt;Strong attention to detail and the ability to manage multiple priorities in a dynamic environment.&lt;/li&gt;
&lt;li&gt;Proactive, self-motivated, and results-oriented approach with a focus on continuous improvement.&lt;/li&gt;
&lt;li&gt;Experience within the telecommunications industry will be considered an asset.&lt;/li&gt;
&lt;/ul&gt;

Solutions Architect

&lt;p&gt;At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.&lt;/p&gt;
&lt;p&gt;We act as &lt;strong&gt;Challengers&lt;/strong&gt;, stay &lt;strong&gt;Authentic&lt;/strong&gt; to our purpose, and are &lt;strong&gt;Passionate&lt;/strong&gt; about delivering a &lt;em&gt;Great Network for Great Value&lt;/em&gt;. United as &lt;strong&gt;One Team&lt;/strong&gt;, we collaborate, support one another, and succeed together.&lt;/p&gt;
&lt;p&gt;Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Are you passionate about sales, customer engagement, and delivering exceptional service?&lt;/p&gt;
&lt;p&gt;As a &lt;strong&gt;Telesales Representative&lt;/strong&gt;, you will play a key role in connecting customers with the right solutions from Epic&#039;s product portfolio. Through proactive outbound engagement, you will identify customer needs, deliver tailored recommendations, and create value through renewals, upselling and cross-selling opportunities.&lt;/p&gt;
&lt;p&gt;Working as part of a dynamic and results-driven team, you will contribute to Customer Value Management (CVM) initiatives, enhance the customer experience, and support Epic&#039;s continued growth by building lasting customer relationships and delivering results.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Proactively engage customers through outbound calls to promote Epic&#039;s products and services.&lt;/li&gt;
&lt;li&gt;Understand customer needs and recommend tailored solutions that deliver genuine value.&lt;/li&gt;
&lt;li&gt;Execute targeted Customer Value Management (CVM) campaigns and sales initiatives.&lt;/li&gt;
&lt;li&gt;Identify opportunities for renewals, upselling and cross-selling to maximise customer value and contribute to revenue growth.&lt;/li&gt;
&lt;li&gt;Build strong customer relationships through professional, engaging and consultative conversations.&lt;/li&gt;
&lt;li&gt;Deliver an excellent customer experience across every interaction while maintaining high levels of customer satisfaction.&lt;/li&gt;
&lt;li&gt;Accurately maintain customer records, sales activities and customer engagement data.&lt;/li&gt;
&lt;li&gt;Collaborate closely with colleagues and stakeholders to achieve individual and team objectives.&lt;/li&gt;
&lt;li&gt;Consistently work towards achieving and exceeding sales targets, renewal objectives and quality performance measures.&lt;/li&gt;
&lt;li&gt;Contribute to ongoing improvements in customer engagement, retention and value generation initiatives.&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Key Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;A proactive, resilient and results-driven individual with a positive attitude and strong commercial acumen.&lt;/li&gt;
&lt;li&gt;Excellent communication, persuasion and relationship-building skills.&lt;/li&gt;
&lt;li&gt;A customer-focused mindset with the ability to understand customer needs and recommend suitable solutions.&lt;/li&gt;
&lt;li&gt;Confidence in engaging customers over the phone and building rapport quickly.&lt;/li&gt;
&lt;li&gt;A collaborative team player who thrives in a fast-paced, target-driven environment.&lt;/li&gt;
&lt;li&gt;Strong organisational skills, attention to detail and the ability to manage multiple priorities effectively.&lt;/li&gt;
&lt;li&gt;Passion for delivering outstanding customer experiences while driving sales performance and business growth.&lt;/li&gt;
&lt;li&gt;Understanding of customer value drivers within the telecommunications industry will be considered an asset.&lt;/li&gt;
&lt;li&gt;Excellent command of both English and Maltese.&lt;/li&gt;
&lt;li&gt;Experience in telesales, telemarketing, sales, customer retention or other customer-facing roles will be considered an asset.&lt;/li&gt;
&lt;li&gt;MQF Level 4 or 5 qualification in Sales, Marketing, Business Administration, Customer Service, or a related field is desirable.&lt;/li&gt;
&lt;/ul&gt;

Telesales Representative

&lt;p&gt;At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we are always looking for smarter ways to deliver greater value to our people and our customers.&lt;/p&gt;
&lt;p&gt;We act as Challengers, stay Authentic to our purpose, and are Passionate about delivering a Great Network for Great Value. United as One Team, we collaborate, support one another, and succeed together.&lt;/p&gt;
&lt;p&gt;Join Epic to be part of a bold, forward‑thinking environment where your ideas are valued, your learning is supported, and your work makes a real difference.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for a motivated and detail‑oriented &lt;strong&gt;Device Management Intern&lt;/strong&gt; to support our Product Marketing team.&lt;/p&gt;
&lt;p&gt;This internship offers hands‑on experience in managing a device portfolio within a fast‑paced telecommunications environment. You will gain exposure to stock management, forecasting, pricing, and retail operations, while developing strong analytical and commercial skills.&lt;/p&gt;
&lt;p&gt;Working closely with Marketing, Commercial, Finance, and Retail teams, you will see how data and insights translate into real business decisions and customer impact.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Stock Management &amp;amp; Reporting&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Support the preparation and maintenance of stock management reports for internal teams and suppliers&lt;/li&gt;
&lt;li&gt;Monitor stock levels and help identify potential risks such as overstocking or shortages&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Forecasting &amp;amp; Planning&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Assist in updating forecasting files using sales trends, stock movements, and demand patterns&lt;/li&gt;
&lt;li&gt;Support initiatives to improve forecasting accuracy&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Price Monitoring &amp;amp; Competitiveness&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Conduct competitor price checks and monitor market trends&lt;/li&gt;
&lt;li&gt;Assist with price updates and recommendations to maintain competitiveness&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Stakeholder Coordination&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Collaborate with internal teams (Marketing, Commercial, Finance) to support pricing and portfolio decisions&lt;/li&gt;
&lt;li&gt;Assist in coordinating communication to ensure timely execution&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Retail Device Management&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Support device availability and performance monitoring across retail stores&lt;/li&gt;
&lt;li&gt;Assist with optimising device assortment and stock levels&lt;/li&gt;
&lt;li&gt;Conduct store checks when required&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Data Analysis &amp;amp; Insights&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Analyse data related to device performance, stock levels, and pricing&lt;/li&gt;
&lt;li&gt;Prepare reports and provide insights to support decision‑making&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Skills, Experience &amp;amp; Competencies&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Currently pursuing a degree in Business, Marketing, Supply Chain, or a related field&lt;/li&gt;
&lt;li&gt;Strong analytical mindset with attention to detail&lt;/li&gt;
&lt;li&gt;Good knowledge of Microsoft Excel (formulas, data analysis, reporting)&lt;/li&gt;
&lt;li&gt;Interest in retail operations, logistics, and device/technology markets&lt;/li&gt;
&lt;li&gt;Strong communication and teamwork skills&lt;/li&gt;
&lt;li&gt;Proactive attitude with willingness to learn&lt;/li&gt;
&lt;li&gt;Driving licence would be considered an asset&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;What You Will Gain&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Practical, hands‑on experience in device and product portfolio management&lt;/li&gt;
&lt;li&gt;Exposure to forecasting, pricing strategies, and retail execution&lt;/li&gt;
&lt;li&gt;Development of analytical, commercial, and reporting skills&lt;/li&gt;
&lt;li&gt;Opportunity to work cross‑functionally in a dynamic telecom environment&lt;/li&gt;
&lt;li&gt;Mentorship and guidance from experienced professionals&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;/p&gt;

Device Management Intern

&lt;p&gt;At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.&lt;/p&gt;
&lt;p&gt;We act as &lt;strong&gt;Challengers&lt;/strong&gt;, stay &lt;strong&gt;Authentic&lt;/strong&gt; to our purpose, and are &lt;strong&gt;Passionate&lt;/strong&gt; about delivering a &lt;em&gt;Great Network for Great Value&lt;/em&gt;. United as &lt;strong&gt;One Team&lt;/strong&gt;, we collaborate, support one another, and succeed together.&lt;/p&gt;
&lt;p&gt;Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The &lt;strong&gt;Business Sales Executive&lt;/strong&gt; is responsible for identifying, engaging, and developing new business opportunities for Epic’s business services portfolio. This role focuses on building strong relationships with prospective clients, understanding their needs, and converting leads into long‑term partnerships.&lt;/p&gt;
&lt;p&gt;You will play a key role in expanding Epic’s presence in the business market by managing the full sales lifecycle from lead generation through to closing, while representing Epic professionally across meetings, presentations, and industry events.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Identify, seek, and develop new business relationships within the B2B market&lt;/li&gt;
&lt;li&gt;Introduce prospective clients to Epic’s business services and solutions&lt;/li&gt;
&lt;li&gt;Build strong rapport with key decision‑makers to progress and close sales opportunities&lt;/li&gt;
&lt;li&gt;Schedule, attend, and conduct client meetings and presentations (virtual and face‑to‑face)&lt;/li&gt;
&lt;li&gt;Proactively follow up on leads in a timely and structured manner&lt;/li&gt;
&lt;li&gt;Manage and progress the sales pipeline from &lt;strong&gt;leads → opportunities → wins&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;Actively participate in marketing‑driven initiatives, events, and networking activities to generate prospects&lt;/li&gt;
&lt;li&gt;Develop a strong understanding of the telecommunications industry to support Epic’s market growth and position&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Key Requirements&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Proven experience in business development and/or sales, with a demonstrable track record&lt;/li&gt;
&lt;li&gt;Highly motivated, results‑driven, and eager to learn in a fast‑paced environment&lt;/li&gt;
&lt;li&gt;Confident communicator with polished presentation and negotiation skills&lt;/li&gt;
&lt;li&gt;Strong phone skills, with the ability to set, manage, and close appointments&lt;/li&gt;
&lt;li&gt;Comfortable conducting virtual and in‑person meetings&lt;/li&gt;
&lt;li&gt;Social‑media savvy, particularly on &lt;strong&gt;LinkedIn&lt;/strong&gt;, for lead research and prospecting&lt;/li&gt;
&lt;li&gt;A proactive team player with a positive “can‑do” mindset&lt;/li&gt;
&lt;li&gt;Strong organisational and follow‑up skills&lt;/li&gt;
&lt;li&gt;Proficient in &lt;strong&gt;MS Office&lt;/strong&gt; (Word, Excel, PowerPoint)&lt;/li&gt;
&lt;li&gt;Excellent written and verbal communication skills in &lt;strong&gt;English&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;Knowledge of &lt;strong&gt;Maltese&lt;/strong&gt; will be considered an asset&lt;/li&gt;
&lt;/ul&gt;

Business Sales Executive

&lt;p&gt;At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.&lt;/p&gt;
&lt;p&gt;We act as &lt;strong&gt;Challengers&lt;/strong&gt;, stay &lt;strong&gt;Authentic&lt;/strong&gt; to our purpose, and are &lt;strong&gt;Passionate&lt;/strong&gt; about delivering a &lt;em&gt;Great Network for Great Value&lt;/em&gt;. United as &lt;strong&gt;One Team&lt;/strong&gt;, we collaborate, support one another, and succeed together.&lt;/p&gt;
&lt;p&gt;Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;The &lt;strong&gt;IP Networks Manager&lt;/strong&gt; is responsible for overseeing the design, implementation, and ongoing operation of Epic’s IP network infrastructure. This role leads a team of network engineers to ensure the reliable, secure, and efficient delivery of IP‑based services across the business.&lt;/p&gt;
&lt;p&gt;You will manage IP Core network elements supporting mobile and fixed services, corporate access and retail networks, and associated servers, while ensuring seamless connectivity with internal and external network nodes. Working closely with cross‑functional teams, you will drive network performance, availability, and scalability, while maintaining compliance with industry standards.&lt;/p&gt;
&lt;p&gt;As part of this role, you will also oversee day‑to‑day team operations, contribute to strategic planning and budgeting, and stay up to date with emerging technologies to support continuous improvement and business growth.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Lead the design, implementation, and operation of Epic’s IP network infrastructure, including routers, switches, firewalls, and related systems&lt;/li&gt;
&lt;li&gt;Oversee IP Core network elements supporting mobile and fixed services, corporate access, retail networks, and associated servers&lt;/li&gt;
&lt;li&gt;Ensure secure, reliable, and efficient connectivity between internal network nodes and external operators&lt;/li&gt;
&lt;li&gt;Drive network performance, availability, scalability, and resilience while minimising downtime and service disruption&lt;/li&gt;
&lt;li&gt;Ensure IP networks comply with relevant security standards, industry best practices, and regulatory requirements&lt;/li&gt;
&lt;li&gt;Manage the day‑to‑day operations of the IP Networks team, including resource planning, coaching, performance management, and development&lt;/li&gt;
&lt;li&gt;Collaborate with internal stakeholders to troubleshoot issues and deliver timely, high‑quality solutions&lt;/li&gt;
&lt;li&gt;Manage budgets, define objectives, and monitor KPIs to achieve operational excellence and cost efficiency&lt;/li&gt;
&lt;li&gt;Stay informed on emerging technologies and industry trends to support continuous improvement&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Core Competencies and Experience&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;MQF Level 6 qualification in Electrical Engineering, Computer Science, Information Technology, or a related field&lt;/li&gt;
&lt;li&gt;Minimum of &lt;strong&gt;3 years’ experience&lt;/strong&gt; in a leadership or management role within a network or telecommunications environment&lt;/li&gt;
&lt;li&gt;Strong technical expertise in IP networking, including routing, switching, firewalls, and fixed access technologies&lt;/li&gt;
&lt;li&gt;Proven ability to lead, motivate, and develop technical teams&lt;/li&gt;
&lt;li&gt;Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non‑technical stakeholders&lt;/li&gt;
&lt;li&gt;Strong organisational and project management skills, with the ability to manage complex initiatives&lt;/li&gt;
&lt;li&gt;Ability to work under pressure, prioritise effectively, and meet operational deadlines&lt;/li&gt;
&lt;/ul&gt;

IP Networks Manager

&lt;h3&gt;&lt;/h3&gt;
&lt;p&gt;At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.&lt;/p&gt;
&lt;p&gt;We act as &lt;strong&gt;Challengers&lt;/strong&gt;, stay &lt;strong&gt;Authentic&lt;/strong&gt; to our purpose, and are &lt;strong&gt;Passionate&lt;/strong&gt; about delivering a &lt;em&gt;Great Network for Great Value&lt;/em&gt;. United as &lt;strong&gt;One Team&lt;/strong&gt;, we collaborate, support one another, and succeed together.&lt;/p&gt;
&lt;p&gt;Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Role Overview&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for &lt;strong&gt;Retail Sales Agent&lt;/strong&gt; to join our Epic store teams. In this role, you will bring our products and services to life, build strong customer connections, and help drive store performance.&lt;/p&gt;
&lt;p&gt;You will engage customers, understand their needs, and turn those needs into solutions they want, all while delivering an excellent customer experience within a supportive and energetic team.&lt;/p&gt;
&lt;p&gt;This role requires availability to work on a &lt;strong&gt;shift‑based roster, including weekends&lt;/strong&gt;.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Engage customers and deliver a positive, high‑quality experience&lt;/li&gt;
&lt;li&gt;Identify customer needs and recommend suitable products and services&lt;/li&gt;
&lt;li&gt;Achieve individual and store sales targets with team support&lt;/li&gt;
&lt;li&gt;Handle customer queries and day‑to‑day store operations, including end‑of‑day reconciliation&lt;/li&gt;
&lt;li&gt;Stay up to date with products, services, and promotions&lt;/li&gt;
&lt;li&gt;Participate in regular training, coaching, and development sessions&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Key Requirements &lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Positive attitude with strong customer‑focused mindset&lt;/li&gt;
&lt;li&gt;Excellent communication and negotiation skills&lt;/li&gt;
&lt;li&gt;Strong customer relations skills&lt;/li&gt;
&lt;li&gt;Retail or telecommunications experience is an advantage&lt;/li&gt;
&lt;li&gt;Comfortable using Microsoft Office (Word, Excel) and IT systems&lt;/li&gt;
&lt;li&gt;Proficient in &lt;strong&gt;Maltese and English&lt;/strong&gt;&lt;/li&gt;
&lt;/ul&gt;

Retail Sales Agent

&lt;p&gt;At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.&lt;/p&gt;
&lt;p&gt;We act as &lt;strong&gt;Challengers&lt;/strong&gt;, stay &lt;strong&gt;Authentic&lt;/strong&gt; to our purpose, and are &lt;strong&gt;Passionate&lt;/strong&gt; about delivering a &lt;em&gt;Great Network for Great Value&lt;/em&gt;. United as &lt;strong&gt;One Team&lt;/strong&gt;, we collaborate, support one another, and succeed together.&lt;/p&gt;
&lt;p&gt;Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Role Overview:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We are looking for a skilled &lt;strong&gt;IP Network Engineer&lt;/strong&gt; to join Epic’s Technology Operations team. This role is critical to the design, implementation, reliability, and security of Epic’s network infrastructure, ensuring seamless connectivity and optimal performance across corporate offices, data centres, and virtual environments.&lt;/p&gt;
&lt;p&gt;You will be responsible for building, maintaining, and securing IP networks that support business‑critical systems and services. Working closely with internal IT teams, external vendors, and stakeholders, you will ensure high availability, strong security posture, and continuous improvement of our network landscape.&lt;/p&gt;
&lt;p&gt;This role requires a proactive, hands‑on engineer with strong troubleshooting skills, a solid understanding of modern networking technologies, and the ability to work independently while contributing effectively within a team. Participation in troubleshooting and support activities for operational issues is a key part of this role.&lt;/p&gt;
&lt;p&gt;The position also involves participation in a 24×7 on‑call roster, supporting business‑critical systems and ensuring service continuity outside standard working hours.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Key Responsibilities&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Design &amp;amp; Implementation:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Design and implement network architectures and blueprints aligned with business and technical requirements&lt;/li&gt;
&lt;li&gt;Install, configure, and maintain network hardware including routers, switches, firewalls, VPNs, and wireless access points&lt;/li&gt;
&lt;li&gt;Implement and manage IP addressing schemes, VLANs, and routing protocols&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Maintenance &amp;amp; Support:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Perform routine network health checks, upgrades, and patching activities&lt;/li&gt;
&lt;li&gt;Provide technical support and troubleshooting for LAN, WAN, and wireless infrastructure&lt;/li&gt;
&lt;li&gt;Support end‑users, on‑site teams, and internal stakeholders with network‑related issues&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Network Security:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Administer firewalls and security appliances, enforcing network security policies and best practices&lt;/li&gt;
&lt;li&gt;Implement and manage secure communications, including VPNs and IPSec tunnels&lt;/li&gt;
&lt;li&gt;Monitor threats, support incident response, and contribute to ongoing security improvements&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Monitoring &amp;amp; Optimization:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Monitor network performance, availability, and capacity&lt;/li&gt;
&lt;li&gt;Diagnose and resolve outages, faults, and performance degradation&lt;/li&gt;
&lt;li&gt;Identify opportunities to improve network efficiency, resilience, and scalability&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Documentation &amp;amp; Reporting:&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Maintain accurate network diagrams, standards, and configuration documentation&lt;/li&gt;
&lt;li&gt;Provide operational reports and input for capacity planning and upgrade projects&lt;/li&gt;
&lt;li&gt;Contribute to planning and execution of network expansion and improvement initiatives&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Core Competencies and Experience&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Degree or diploma in Computer Networking, Information Technology, Computer Science, or a related field&lt;/li&gt;
&lt;li&gt;Proven experience working as a Network Engineer or in a similar networking role&lt;/li&gt;
&lt;li&gt;Hands‑on experience supporting enterprise network environments&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Technical Skills&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong understanding of IP networking and network infrastructure concepts&lt;/li&gt;
&lt;li&gt;Experience configuring and troubleshooting:Routers, switches, firewalls, controllers, and wireless access points&lt;br&gt;LAN and WAN environments&lt;/li&gt;
&lt;li&gt;Solid knowledge of network protocols and technologies, including:TCP/IP, BGP, OSPF, QoS&lt;br&gt;VLANs (802.1Q), wireless standards (802.11)&lt;br&gt;VPN and security protocols (IPSec)&lt;/li&gt;
&lt;li&gt;Network security experience; Checkpoint and Cisco ASA experience considered an asset&lt;/li&gt;
&lt;li&gt;Ability to create and maintain clear, accurate network diagrams and technical documentation&lt;/li&gt;
&lt;li&gt;Experience providing technical input for hardware and software selection&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Certifications&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Cisco CCNA&lt;/strong&gt; – required&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Cisco CCNP&lt;/strong&gt; – considered an asset&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Soft Skills &amp;amp; Attributes&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;Strong analytical and troubleshooting skills with the ability to visualize and implement effective solutions&lt;/li&gt;
&lt;li&gt;Ability to quickly learn and adapt to new technologies and products&lt;/li&gt;
&lt;li&gt;Well‑organized with good time management and prioritization skills&lt;/li&gt;
&lt;li&gt;Comfortable working independently while collaborating effectively in a team environment&lt;/li&gt;
&lt;li&gt;Ability to communicate clearly with both technical and non‑technical stakeholders&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;strong&gt;Typical Environment&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;strong&gt;Physical:&lt;/strong&gt; Data centres, corporate offices&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Virtual:&lt;/strong&gt; Cloud‑based networks, virtual private networks (VPNs)&lt;/li&gt;
&lt;li&gt;&lt;strong&gt;Technologies &amp;amp; Protocols:&lt;/strong&gt; TCP/IP, BGP, OSPF, QoS, 802.11, 802.1Q, IPSec&lt;/li&gt;
&lt;/ul&gt;

Retail Sales Agent

About This Job

Job details

Employee benefits

Language requirements

Maltese - Native or bilingual proficiency (Required)

English - Professional working proficiency (Required)

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