About This Job
Role Overview:
The Social Support Officer (SSO) within the Services Team, is responsible for providing essential support focusing specifically on providing a care service aimed at fostering independent living. This position involves working closely with service users, in various aspects of their daily life, engaged within the residential services, tailoring support to meet their unique needs and empowering them on their journey towards independent living. The SSO is responsible for providing hands-on assistance, ensuring the wellbeing of service users, and fostering a supportive environment within the assigned services.
Existing Areas of Responsibility
The SSO is to refer to the below existing areas of responsibility which include providing an effective care service; applying client-centred support; promoting social, personal and life skills development; effecting crisis intervention and mentoring; collaboration with the multidisciplinary team; client advocacy; and documentation and reporting.
This comprehensive set of roles and responsibilities outlines the collaborative efforts required from the Social Support Officer in supporting the services and initiatives towards the provision of impactful services and programs to the neediest in the community whilst referring them to internal and external support services to ensure a holistic service ensuring a positive supportive network.
Role Purpose: Provide direct residential support services, assisting residents with daily living activities while contributing to a positive, therapeutic living environment.
Key Responsibilities:
- Assist residents with daily living activities and personal care
- Support meal preparation and household management
- Help with medication reminders and health appointments
- Provide emotional support and crisis assistance
- Assist with recreational and therapeutic activities
- Help maintain facility cleanliness and organization
- Support residents in developing independent living skills
- Assist with documentation and record keeping
- Participate in resident meetings and planning sessions
- Support emergency response and safety protocols
Requirements:
- Experience in residential care or social support
- Compassionate and patient approach to care
- Physical ability to assist with daily living activities
- Understanding of residential care principles
- Basic crisis intervention and de-escalation skills
- Reliable and consistent in service delivery
- Ability to work as part of a residential care team
- Background check and police clearance required
Skills Developed:
- Residential care and support techniques
- Daily living assistance and life skills training
- Crisis support and de-escalation
- Therapeutic relationship building