About This Job
At Epic, we challenge what’s expected and push boundaries to create real impact. Driven by innovation and efficiency, we’re always finding smarter ways to deliver more value to our people and our customers.
We act as Challengers, stay Authentic to our purpose, and are Passionate about delivering a Great Network for Great Value. United as One Team, we collaborate, support one another, and succeed together.
Join Epic to be part of a bold, forward‑thinking environment where your ideas matter, your growth is supported, and your work makes a difference.
Role Overview
Are you passionate about sales, customer engagement, and delivering exceptional service?
As a Telesales Representative, you will play a key role in connecting customers with the right solutions from Epic's product portfolio. Through proactive outbound engagement, you will identify customer needs, deliver tailored recommendations, and create value through renewals, upselling and cross-selling opportunities.
Working as part of a dynamic and results-driven team, you will contribute to Customer Value Management (CVM) initiatives, enhance the customer experience, and support Epic's continued growth by building lasting customer relationships and delivering results.
Key Responsibilities
- Proactively engage customers through outbound calls to promote Epic's products and services.
- Understand customer needs and recommend tailored solutions that deliver genuine value.
- Execute targeted Customer Value Management (CVM) campaigns and sales initiatives.
- Identify opportunities for renewals, upselling and cross-selling to maximise customer value and contribute to revenue growth.
- Build strong customer relationships through professional, engaging and consultative conversations.
- Deliver an excellent customer experience across every interaction while maintaining high levels of customer satisfaction.
- Accurately maintain customer records, sales activities and customer engagement data.
- Collaborate closely with colleagues and stakeholders to achieve individual and team objectives.
- Consistently work towards achieving and exceeding sales targets, renewal objectives and quality performance measures.
- Contribute to ongoing improvements in customer engagement, retention and value generation initiatives.
Key Requirements
- A proactive, resilient and results-driven individual with a positive attitude and strong commercial acumen.
- Excellent communication, persuasion and relationship-building skills.
- A customer-focused mindset with the ability to understand customer needs and recommend suitable solutions.
- Confidence in engaging customers over the phone and building rapport quickly.
- A collaborative team player who thrives in a fast-paced, target-driven environment.
- Strong organisational skills, attention to detail and the ability to manage multiple priorities effectively.
- Passion for delivering outstanding customer experiences while driving sales performance and business growth.
- Understanding of customer value drivers within the telecommunications industry will be considered an asset.
- Excellent command of both English and Maltese.
- Experience in telesales, telemarketing, sales, customer retention or other customer-facing roles will be considered an asset.
- MQF Level 4 or 5 qualification in Sales, Marketing, Business Administration, Customer Service, or a related field is desirable.