
About This Job
Overview
Seeking an experienced hospitality professional to support operations, quality control, and guest satisfaction in a busy restaurant environment. The role requires strong frontline service skills, attention to detail, and the ability to work effectively with a diverse team.
Key Responsibilities
- Oversee daily front-of-house operations to ensure smooth service flow and high standards of hospitality.
- Greet and assist guests, manage reservations, seating, and walk-ins to optimize dining room turnover and guest experience.
- Monitor service standards, train and mentor junior staff, and provide constructive feedback to maintain consistent performance.
- Coordinate with kitchen and bar teams to ensure timely order delivery and accurate billing.
- Conduct regular quality checks of food presentation, table settings, and cleanliness; report issues and implement corrective actions.
- Handle guest complaints and special requests professionally, escalating to management when necessary.
- Assist in inventory monitoring for front-of-house supplies; communicate shortages and assist with stock rotation.
- Support opening and closing procedures, cash handling, and daily reconciliation as required.
- Contribute to shift briefings and communicate health & safety, hygiene, and company policy compliance.
- Participate in promotional activities and upselling initiatives to drive revenue and enhance guest experience.
Skills and Qualifications
- Native Maltese language proficiency required; excellent spoken and written communication skills in Maltese. Additional language skills desirable.
- Relevant experience at executive or supervisory level in a restaurant or hospitality setting.
- Strong customer-service orientation with proven ability to manage guest relations and resolve issues calmly.
- Solid leadership and team-coaching abilities; experience training staff and enforcing standards.
- Good organizational skills, attention to detail, and ability to multitask under pressure.
- Basic numeracy and experience with cash handling, POS systems, and reservation software.
- Knowledge of food safety, hygiene standards, and local hospitality regulations.
- Flexible availability, including evenings, weekends, and public holidays.
- Professional demeanor, punctuality, and a proactive, solution-focused attitude.
If you meet these qualifications and are committed to delivering exceptional dining experiences, we encourage you to apply.