About This Job
Role Purpose: Provide direct support services to individuals experiencing homelessness, ensuring dignified access to basic needs while building relationships that support pathways out of homelessness.
Key Responsibilities:
- Provide reception and intake services for centre users
- Assist with shower scheduling and facility maintenance
- Support meal preparation and distribution
- Help with clothing sorting and distribution
- Assist service users with computer/internet access
- Facilitate phone calls for service users
- Maintain centre cleanliness and organization
- Build supportive relationships with regular attendees
- Identify and refer urgent needs to social workers
- Assist with crisis situations under supervision
- Maintain accurate daily logs and statistics
Requirements:
- Experience in social services or community work
- Strong interpersonal and communication skills
- Empathy and non-judgmental attitude
- Physical ability to assist with daily operations
- Emotional resilience and stress management skills
- Basic computer skills
- Understanding of homelessness issues
- Background check required
Skills Developed:
- Direct service delivery
- Crisis support and intervention
- Community engagement
- Social service coordination